What if you could simply ask your ERP a question — and get a clear, structured business answer back instantly?
That’s exactly what the Model Context Protocol (MCP) enables when connected to Dynamics 365 Business Central. MCP allows Copilot agents to interact with your ERP data conversationally, turning complex queries into fast, actionable insights.
Below are a few real examples using a Copilot agent connected to the CRONUS demo company.
Example 1: “List my top 5 customers”
With a single question, the agent analysed live Business Central data and returned a ranked list of customers based on balance due — including totals and key highlights.
What would normally require navigating multiple pages or building a report becomes an instant answer.
Example 2: “Which customers have the largest unfulfilled orders?”
In seconds, MCP aggregated open sales orders, grouped them by customer, and surfaced meaningful KPIs such as:
- Total unfulfilled order value
- Largest single open order
- Customer with the most open orders
- Percentage contribution per customer
No reports. No filters. No exports.
Just a question — and a clear result.
Bringing Context Together
I then asked where those customers are located and who their sales manager is.
MCP combined customer data, sales orders, contacts, geography, and sales responsibility into a single response.
This kind of cross‑table, context‑aware intelligence is where MCP truly shines — enabling business users to get answers the way they naturally think about their data.
Why This Matters
MCP turns Business Central into a conversational data platform:
- Faster, more informed decision‑making
- Real‑time insights without report building
- Broader access to ERP data for non‑technical users
- Less reliance on power users and custom reports
And this is just the beginning.
Need Help Getting This Set Up?
At Acumen Central, we help organisations enable and configure Business Central, Copilot, and MCP — turning these capabilities into real business value.
👉 Get in touch with our team: https://www.acumencentral.co.nz/contact
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